The service representative was kind and provided excellent customer service. My vehicle was serviced in a timely manner, which is a plus.
They offer excellent car service and costumer service. I strongly recommend them. Cars are more important than ever before. 😀
I have been a customer for over 20 years z And have always had a great experience. Would recommend to anyone. Special thanks to my salesperson Francisco, & Lynn, Luis!
your Service team - Williy and J. Bricker are awesome! I have recommended your dealership to some of my friends. they take their cars to you all for service.
Quick, polite and through. I would gladly recommend the service department to others, especially if you go Wednesday or Thursday.
Customer service was excellent They communicated with me on the status of vehicle. They did a good job with expectations management
Great,!My service agent Willie has been very helpful and is very knowledgeable. He explained everything where I could understand.
Excellent service. Detailed explanation and clear breakdown of the work needed and performed. I felt I was charged fairly and wasn't recommended any work that wasn't necessary.
On Saturday, 16 April, my CRV starting smoking while driving to Albertsons on Redd Rd. We just had the vehicle serviced on 13/14 Apr. I pulled into the parking lot & called Rudolph. Within minutes, the manager & another employee came to my rescue. Mr Tommy Nicholson drove my CRV to Rudolph to check the problem, thankfully nothing major. Thank you Rudolph for the service! This is why we come to Rudolph for our CRV service & maintenance. Great job!!!
Excellent service. Detailed explanation and clear breakdown of the work needed and performed. I felt I was charged fairly and wasn't recommended any work that wasn't necessary.
Good service but always come out with a high estimate on maintenance. Thats ok because you can decide what you want to do
quick and clean oil change service excellent service
Fast friendly efficient I was a walk-in Noemi took me right Away and my passport was done before the time she said.I have never been to this dealership before in fact I am new to the area. I am glad that I stopped in. I will definitely be back
Noemi the tech was very helpful and friendly. I have never been to this dealership before, but I will definitely be back. I just stopped in to see what I had to do to have my Passport serviced. Noemi said they could do it right now. My suv was done befor the time she said. Well done
Within an hour had oil and filter changed in my CRV, love the service and people working here. Recommend highly
Sasha Excellent customer service and vehicle service. Her communication was very good on the phone to notify me my car was ready!
Excellent customer and vehicle service. Prices are always reasonable, you always have peace of mind knowing that your vehicle is in good hands.
Hello, the Service Dept was very helpful on 09Mar2022/Wed/0800, I initially had made an appointment the day before as I had an Engine Check Light come on and required an oil change on my Civic, when I pulled in the gentleman was very courteous and knowledgeable even to an out-of-towner though my roots are from ElPaso and now reside in SanAntonioTX, needless to mention the mechanics were in short supply and I was due to travel back 2days later and the only option available to me was maybe an appointment on Mon or Tues, obviously not a good option, ...
they were very nice, new what they were talking about an went out of thieir way to help you..
Excellent service by Willie Garcia, my trusted service advisor for many, many years.
People were very courteous and efficient. I was immediately attended to.
Carlos Marin was very friendly and helpful from the minute we walked in the door at Rudolph. He was very knowledgable on products and the reality of the current vehicle supply situation. We in no way felt pressured or rushed to make a decision.
Service department is the best I’ve ever dealt with. Liz Hinojosa, my service advisor takes time to explain in detail issues that arise and importance of getting them taken care of for maximum performance of my car. All staff is very professional and courteous. Rudolph Honda is a five star business. Highly recommend! Service after the sale is their priority!
Great experience with Edgar Flores. I bought my previous vehicle with his assistance and kept the vehicle for nine years without any issues in 9 years. The reliability of Honda has brought me back to Rudolph for the third time.
My visit was due to a recall for hood striker reinforcement. I was very satisfied with my appointment. They were waiting for me, accomplished the job in short order and I was on my way within 30 minutes. Very satisfied with their care and interest in the customer concerns.
easy and fast. the service agent went out of her way to answer my questions
Took in my car for routine oil change and other services. Was able to make myself comfortable inside while waiting.
Sadly I wasn?t aware of suspended car washes. But that minor. Appreciate the service department from drop off to pick up. Especially the payment at service desk. Only thing is that my tire valve was broken after the rotation. Flaw? Or damage? Tire light came in while in the interstate. Had to get a fix.
My visit to Rudolph Honda was made enjoyable,since there was no pressure from the salesman(Francisco Espinoza),it was all about me,the customer, Even their Financial Manager (Brian Lane)brought humor to a financial transaction,very much appreciated!
Courteous, Professional service. However after claiming the car had a wheel alignment problem and claiming to fix it; I had a low tire pressure warning show up on my dashboard that lasted from Wilcox, NM to Phoenix, AZ. It stayed all week in Phoenix and stayed on the dashboard from Phoenix to El Paso, TX. I inflated all 4 tires in Phoenix and the warning is still on my dashboard. What do I do?
Amazing and excellent service from the seller and financing agent always trying to offer us the best service and the best interest
It was a Nice and quality service . I didn?t have to wait , they call me when my car was ready .
Very good and fast service in changing my windshield wipers. Great customer service and friendly service advisor..
Great customer service! Took my vehicle for an oil change and they had it ready in less than an hour. Very friendly
I am so thankful for the service department at Rudolph Honda. I always feel like I can trust the service department personnel that I have had the pleasure to deal with including Carlyle, Willie and previously, Edwin.
Good timely service. Very thorough. Service technician even reviewed my car with me. Good customer service.
It was a standard "pick from what you see and pay full price" experience. Also, the website showed a Honda Pilot Trailsport was available, so we made a 90 minute trip to check in out. It was gone by the time we arrived, rumor is, the dealership owner swiped it for himself so we had to pick a different trim level based on whatever else they had on the lot.. which wasn't much. We even walked away from a Subaru Ascent after test driving it to check out the Pilot. On the upside, it was pretty straightforward, on ...
I purchased a new Honda SUV yesterday from Rudolph Honda in El Paso, Texas and was shocked at the level of professionalism and competence of everyone I dealt with. Edith, in internet sales, was the mastermind of the whole experience and I highly recommend her as well as this dealership. No games, just expert service.
Excellent service, I didn’t have to pay a single dollar over MSRP or pay for unnecessary accessories. Juan Pérez was very helpful over the entire process. Overall very pleased.
Great never have a problem, service advisors very friendly and polite always answer our questions regarding our vehicle.
Best dealership I have ever dealt with. the Service Department is THE BEST. Jimmy and Joseph are most helpful, professional and punctual. Very impressed with their service. I will definitely buy another car from this dealership.
I was to take my vehicle to have a rear rotor replaced after just 48 hours of taking delivery of my truck and was told it would take about an hour to complete the work. The advisor told me to just show up. So I did and it took them 5 hours because only two of the technicians were allowed to do that type of work. That is unacceptable. They advertise that hat the dealership has honda technicians. What they don’t tell you is that only two of their entire crew are honda certified techs. This is unacceptable and to some ...
Always happy with this dealership. This is my third lease and the service was friendly and efficient.They work with me to provide me with the best deal .
We are in preservation mode now with the car being a 2010 model--they know and understand that, yet Service still treats us like new customers and respects our efforts to maintain our car. Our thanks to both Willie and Sal.
Always have a pleasant experience whenever I take my car in for servicing. Excellent and friendly staff.
In for service, Liz was courteous and efficient. Service was completed quickly! A++ for Rudolph
Great experience… Carlos, the sales man , Brian the financing man and Luis very professional and pleasant..
Friendly, confident, detailed service. Have always come here for service on all of our vehicles
Rudolph Honda consistently provide des excellent service. Willie is always very helpful and knowledgeable. Thank you!
I Always get excellent service from Willie Garcia. He is extremely professional, polite and knowledgeable
Excellent service!!!! Thank you Lucas ( Finance advisor) and Colson ( Product advisor) for all the help. Much appreciated!!!!
Went to get my car service and it was completed within reasonable time. Runs great!!! Happy customer!
Valentin was wonderful! He made my Honda purchase fast and seamless. I highly recommend Valentin.
Willie was very helpful and courteous I was very happy with the service it was excellent
The Express Service Dept did amazing. Bianca was very courteous and friendly and explained my vehicle's needs thoroughly. The Service Manager Claudia was very professional.
The service was quick, and professionally completed by Tech. Salamon. Willie ensured that the potentially needed brake parts would be available. Thank you very much!!
This was a wonderful experience at Honda Service Department. I wan to than Liz Hinojos, for her excellent customer service. She took care of my car like it was hers. I don't have more words to express my gratitude to Liz. She did an excellent job in my car. I feel like I'm driving a new car. Liz God bless you for all your help and friendly way to take care of me.
This is my second vehicle and again was very satisfied with overall knowledge and customer service they provide. Will recommend and hopefully make this my go too for all my future vehicles. Michael was easy going and knowledgeable.. patient and courteous made us feel like we were apart to the Rudolph family! Finance manger also was pleasure to speak with and just made it even better experience!
Excellent customer service, I always get peace of mind knowing that my vehicle is in good hands getting great service. I’ve been getting the same great experience since 2001 and I’ll never take my vehicle anywhere else.
Willie was great helped me a lot and got the warranty done in a very timely and efficient manner
From the minute I first had contact with this dealership I knew it was going to be an amazing experience. Juan was amazing from the first step to the last. Lucas made the dreaded paperwork feel like a breeze. I highly recommend this dealership for any car needs!
The salesman worked a descent deal for us. Final price was a few hundred less than expected. I will not go to Borman Honda in Las Cruces. I always buy a Civic.
Very efficient , very professional. All good. All employees very nice and friendly. Would recommend to all.
Had to return to have missing screw placed for loose housing around ignition steering wheel housing. They did a good job of diagnosing and repairing the problem.
Everyone we encountered was very friendly, knowledgeable and accommodating. We had a great experience buying a car from them (thanks, Carlos) and would highly recommend them to anyone looking to buy a car.
Fast and efficient with my recent oil change and very friendly personnel. Texted, email and the female who assisted me came to get me when my car was finished.
Rudolph Honda Service provides the best service to their customer base! Very pleased with service department staff, especially my service advisor Liz Lopez. Best Dealership.
I have taken in my car several times for service warranty, or services. Each time the service person female or male has been very knowledgeable of what I need and what is going to be done.
Continued excellent service even after this past difficult year. It's nice to have the appreciation of the employees when they greet a customer that chooses to maintain the cosmetics and mechanicals of a vehicle for more than just a few years.
I had shopped for the car I wanted online, and then made an appointment with Rudolph Honda to test drive it. My experience was smooth and I drove away with a car I like.
Amazing customer service! I was amazed how I was treated.
excellent customer service as always the wait time was very short and comfortable.
Excellent salesman , friendly and informative without being pushy.
Everyone I dealt with was professional, friendly, engaging, competent. I was so pleased to accomplish in one day what has, in the past, taken several days to accomplish. I will recommend Rudolph Honda to anyone.
Excellent Service. I have been given excellent service most of the time and they do care for their customers. They also provide great discounts . Tommy and Taylor are excellent workers at the service department. Very courteous .
Excellent. They took my vehicle in and had it serviced in a timely manner. Will definitely go back
Excelent service and assistance received from Mr. Miguel "Doc" Chavez and the personnel at Rudolph Honda. Thank you all. The process was quick and easy.
Excellent!!! Great customer relations! Friendly, honest, made the process easy and extremely professional. I highly recommend if you want to buy a Honda go to Rudolph and ask for Angel! You'll be glad you did!
It was fine. I already said everyhing was excellent in another survey. One survey per transaction should be all that is expected, no? Get serious! Tenty three words was not enough??!!
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Very prompt and excellent service. I took my car in for service and was greeted immediately. Service was performed and car was returned in excellent condition with all required service completed
The service was very friendly and fast. I dropped my car off and before I could make it around the new cars the service was over. They explained the service that was done and any up coming services that was due.
The service department is fast, friendly, and does not aggressively trying to upsell. Sorry but writing 25 words is just plain annoying. Less is more.
Fantastic service, not pushy, fast, and great price. They showed us several vehicles meeting our request and were able to answer all our questions. Thank you!
Good customer service. Car was delivered on time reasonable price a little on the high side but kind of expected from a dealership will go back when needed
Personnel were friendly. They updated me when I inquired on the latest time of the service. Service took a while but the problem was resolved.
The service rep was friendly, knowledgeable & met my car needs for repair. I highly recommend this group & all their hard-working team. Thanks so much.
The service advisor was very thorough in his explanation. He was open for questions and was very helpful. Great customer service. The service was also done very fast.
Unauthorized work was done - no prior information nor estimate was communicated. I wrote a text expressing my extreme displeasure. Management came through and refunded the entire invoice. That does mean a lot for which I am grateful.
Everything was great. You took very good care of me. Thank You! I do not see the name of the young lady who helped me in the Express Service area, I think it was Claudia, she was very helpful. Lam did a super job taking care of me too!
Valentin was great help! He was very friendly kind and knowledgeable about the car! Bryan was algo very helpful funny and friendly. We had a great experience and customer service attention at Rudolph Honda!
Excellent, friendly nice atmosphere would recommend
Polite, efficient work...There are Honda dealers closer to me, but I choose to go to Rudolph, even though I didn't buy my car there!
Nice people. Sat down with me and explained everything that was done.
I recently purchased a Honda Passport Elite. Today the Service Dept. added some accessories to my SUV. Working with Harvey Wilson and Liz Hinojos was a pleasure. Both of them were extremely knowledgable, polite and professional. Rudolph Honda is lucky to have them as employees and Liz is just a sweetheart. In Fact, everyone I encountered was wonderful. One employee needs a lesson in honesty and that is the Sales Manager named Luis.
Timely and efficient. They even saved me money by saying two of the services I requested were not necessary at this time. Nice!
Nancy the service representative was very polite and professional. I didn’t have to wait long for my vehicle to be serviced.. keep up the good work!
Mr Taylor was excellent. He gave me the phone number to Honda towing, Met me when my 2019 Ridgeline arrived and told me the approximate repair time and I went home. He kept me updated on my truck status by phone. When they finish with my truck he called. When I arrived to pick up my truck, Mr. Taylor meet me within minutes and explained what was wrong and it was under warranty. Excellent service and excellent dealership,
Helpful service. Keep tab on what work needed and provided quick price with length of time to complete service. Also provide safe visitor area due to COVID-19 concerns.
I appreciate the professionalism with which I was treated. I was not talked down to or treated in any condescending ways just because I'm a woman. I've never experienced that at a dealership other than Rudolph Honda. They made my trade-in experience easy, fast, fair and completely worth it.
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