Customer Testimonials
The sales lady Martha was very helpful, she meet all my needs. Had a good deal.
Super thankful with the team that assisted me. They made sure everything went smoothly and got me right. Luis Ayala is the man! Thank you once again for the hospitality. Will definitely buy from them again in the future!
Service was great. The technician was curteous and answered all my questions. Your staff was very helpful in providing shuttle service.
Rick was incredible! I couldn’t have asked for a. Better person to help me… Never let him go.. I would give him 20 stars if I could!!
I purchased a Honda CRV Hybrid on May 9, 2025. My wife and I were assisted in the purchase by Mr Joseph Cuellar. We had shortlisted a couple of models and finally chose the CRV Hybrid. Mr. Cuellar explained all the car features, helped with the test drive and paperwork. We completed the finance procedures with Mr. Lucas Grendahl who explained the various financing options clearly. Mr. Cuellar was very knowledgeable and helped make the entire purchase an easy experience.
Sent a video of what needed to be done (and where the car was checked out). Clear about what they thought needed to be done (with all relevant information) and why so you could make a decision.
nice friendly helpful crew . they asked me before they did any updates on the programming of my xtra key
He ido a muchas agencias. Y está es la primera que no me siento acostada.el trato fue muy relajado y tranquilo. Si voy a recomendar un lugar será este. Rudolph honda
Great customer service on Angel Corral side, but when it came to getting our car ready for pick up after it was tinted they took forever to get it washed and detailed almost two and a half hours to get it ready for me to be able to drive it home I don't know if you guys were shorthanded that day but not good, and if you don't believe me you can ask Angel i kept asking him over and over "how much longer" possible longer than two and a half hours sitting on my butt ... Read More DealerRater - May 24, 2025
Person I dealt with was really rude. Quoted for items that didn’t need to be done. Also, radio is not working right, issues with blue tooth connections they suggested that we had too many devices connected. We followed their suggestions, but still having the same issue. Not sure they even looked at it, just dismissed as a user error. Having issues with hesitation. Have had them look at it three times, but dismissed as no issues found.
My experience was seamless from start to finish. I was in and out without a single issue, and I never once felt any pressure from the sales or finance teams. For the first time in my life, I can honestly say that buying a car wasn’t stressful at all—it was a completely smooth and enjoyable process!"
He was very friendly, explained the problem with the car in detail and the service was very good.
Very happy with the purchase and the excellent customer service. Juan was very helpful and professional.
Thank you for being so helpful, I feel safe when I leave you my car.
No comment, I would rather not say, as there are too many reasons to explain.
I’m a long time purchase and service customer..since 2007. Taylor and I get along very well and he has always been courteous and attentive to me needs and wants. Your service costs are within reason and I have no complaints with the knowledgeability of your service techs. Keep up the good work.
Lucas shows understanding about this unique situation. He is a very kind person and very professional. Lucas is an asset to this dealership.
Joe, and all service employees, are very helpful, friendly, courteous, and professional. That is why we will still continue to come to Rudolph Honda for both our vehicles service needs.
Responsive and direct service. Accurate appraisal of past vehicle services for accurate additional service recommendations.
Everybody was nice and very helpful. Erika helped us a lot and the financing went well.
This is the second vehicle we’ve bought here. We will definitely come back for the third here.
I needed to take my crv in for recalls and when called the guy I spoke to was nice but used verbiage that discouraged me from going in sooner than later. There was not a line out the door and it didnt even take long to check in my car or have an estimated completed time. Zaira was very nice. However picking up my car was not an experience i wish for other women that decide to go here as i did not appreciate was how I was treated. It is understood that cars can have serious safety issues however ... Read More DealerRater - May 16, 2025
Visit was efficient and advisor was polite, patient and knowledgeable. Shop was clean and inviting. One unpleasant experience was that when in the waiting room, popcorn was being made and when I asked for a bag, the lady refused to give me a bag until she finished while she was handing bags of popcorn to employees and their children. One employee signaled to her that I was waiting, she handed me a bag rudely. I asked for a bag for my wife who was in the waiting area, the lady who was an employee made a face. Not nice!
Iam not satisfied with the after sale how long does it really take to get licenses and for somebody to answer the phone but when they wanted more information I always was help to make the deal
Great service! They serviced my vehicle faster than the time they initially quoted me despite there being a line of vehicles waiting to be serviced.
Service was great , Rick Biernacki was courteous and took care of my car Fast service
Luis worked to find a price that we could agree on for the vehicle we wanted.
Excellent service hospitality and availability, great customer service and explanation of the service, very nice staff,
Express service works out great. I needed to have a recall service and I have to drive a long distance, but Rudolph no longer offers appointments, so it makes it a challenge to get my recall done.
Salvador was a wonderful ally in helping me find my car. He was professional, informative, very patient, knowledgeable and kind.
Matthew was very polite and helpful. Great customer service on Matthew's part! He walked up to my vehicle as soon as I drove up. He signed me in. My vehicle was ready very quickly.
Very thorough and professional and work is done in a timely and efficient manner, highly recommended
I have been a customer for 22 years and am always happy with the service
Outstanding. Bought the car here in 2017 & have had it serviced here ever since. Great staff and systems.
Salvador was the most helpful, patient, honest, caring salesman I have ever dealt with! He made this car buying experience wonderful for me. I felt like he really listened to me and helped me focus on important points like safety features, reliability and the importance of maintenance. Great job!
My time there was quick and effortless. Rick was amazing and very helpful. Answered all my questions.
He was very nice gentleman, very nice service. It didn’t took long at all, quick service
The service department was very accommodating, they took the car in fixed the seal and even washed the car… really happy with the experience …
Very friendly, helpful and welcoming. I had a great experience, will definitely recommend Rudolph Honda family and friends. Thank you Martha Garcia and staff.
The dealership was clean and organized. The staff is very and helpful. I would recommend the dealership to anyone wanting a new car.
Fantastic service. Noemi Gutierrez Service Advisor was exceptional. Communication was clear and I was very satisfied.
Everyone was great ...Jorge the sales person was exceptional and so was Gabe Gonzales...Thank you!!
Rudolph Honda’s sales team was professional, helpful, and made the car-buying process smooth and stress-free.
Service was pretty good. Had me out the door before the allotted time that was given.
Dealership is nice but the services that were said were completed was not done as stated on the receipt.
Didn't like the service one bit, was treated very coldly. Personal were more interesting on the drinks they drank
Everyone at the Dealership was so kind and patient! I was not rushed and everything was explained so I could go with the best option. I can’t express just how nice the staff who worked with me were. I really appreciate them not trying to pressure me into anything and taking the time to make sure I was happy with my purchase.
Joe was very helpful in checking me in and providing me with updates on my car. I came in for an oil change and was promptly helped. My oil change was finished in a timely manner given how many other people were there for service as well. I will come back for future services!
Great customer service and smooth buying process! No unnecessary pressure from the seller, only guidance.
Service department very slow and minimal communication with the customer. I spoke to three different people who gave me three different stories
I have been with Rudolph more than 15 years. The amount of difficulty has been minimum. I would not change for any reason. I give extra praise to my product advisor Miguel "Doc" Chavez.
Even though it was busy I was very satisfied with the customer service that I was provided. I like going to my dealership to have my car serviced.
Great service! Fast and easy, great explanation about the service and the thing my car need
Very satisfied with vehicle we got along with the service and kindness received from both Edgar and Nicole. They made it a smooth process and very sweet employees there at Rudolph ! Would recommend them to others for sure!
The service was exceptionally professional and friendly. Explained everything in detail. Helpful patient and understanding. Overall positive experience.
Very friendly and honest people. I would recommend going to Rudolf Honda if you need a car.
Overall, service good. Little things missed-wiper fluid not added .
Other item regarding radiator support & frame work needed was confusing...
--Technician sent text w/video and said needed to be done by body shop
--Price was included in write-up and was told could be done by service dept.
--when picked up car and inquired; was advised work could not be done in service depot. Mixed messages received.
--since service date; i have received emails about this service-to schedule fix thru service dept... so, which is it? Can service dept do Radiator Support & Frame work or do I need to ... Read More DealerRater - Apr 30, 2025
Rick has a great personality and he is the right person for that job. He makes you feel welcome and explains everything to you without any presumptions. Thank you for having such a great person doing that job.
Excellent service, superb customer service and Mr. Franco great salesman above and beyond 😀 👍👍up excellent.
Honest and convenient service department and great idea for express service! Hate the nitrogen tires that keep reading low though!!
Joe was great! And patient with me and my snarky attitude I had that day.
Love the fast and easy service. Friendly people. Affordable oil change pricing at specific times
Matt was very informative good explanation of what was going on with our car the kind of maintenance that we should look at for a car and at what level so I really appreciated his honesty and it thoroughness
I always have taken my Hondas to this dealership because of the excellent service. Noemi was very helpful trying to get my new iPhone to work with the car display.
Rick gave excellent service when I took my Honda Civic in for service and a safety inspection. He was very polite and went over each part of which service was necessary and what was not. Excellent employee!
Noemi did a fantastic job but this review forces me to relog in and i dont want to do that this needs to be a simple thing youve made it more difficult.
Rick was very helpful explaining the whole service and what else was needed. Everything went well and smoothly.
Service was fine as always, but I was a little disappointed as I had booked an appointment online for an oil change and state inspection. I was told the appointment didn't matter; service was first come, first serve. The oil change was taken care of but I was told there were 10 cars ahead of me for the inspection so I did not get that done. Why even bother with appointments?
Was able to get what we wanted within a couple of hours, service was great.
Excellent service!! They were quick and helped me out with everything I needed! Joe was great! Joe explained everything to me and helped make sure I got the best deals
Rick was amazing and was very helpful with explaining everything to me and allowing me to contact my parents when needed.
Great service would definitely one back I have 3 cars purchased from same dealer I love there customer service I
Great service and nice and helpful staff. I could not be more satisfied with it.
People working there were very accommodating and knew their jobs. We are very happy with our new vehicle.
Very professional. Our salesman Salvador Cardenas was extremely knowledgeable, helpful, and a wonderful person. We have purchased several vehicles from Rudolph Honda and always been satisfied.
This day service was fast & timely. Rick was pleasant and explained fully all aspects of service & future service needed. Thank You Rick👍🏼
We had an oil change and check up of basic systems. All seems to be well. Rick was helpful in moving the process along.
Extremely pleased with Salvador Cardenas who was our salesperson! He was very helpful, knowledgeable, and took the time to help us with whatever we needed. It’s difficult to find a person who is willing to take the time to explain things you don’t understand about a new vehicle, but Salvador Contreras is a very knowledgeable, helpful person and does take the time to help! Also Christian in finance is also a great person to work with. We had a wonderful experience working with these two young men.
The buying experience was easy and Mike was great about communicating as I waited for my vehicle to come in.
Nicole was very helpful through the entire process of buying a new vehicle. From the first day we arrived to just look and get an idea, she made sure we were being helped. She is very knowledgeable in her line of work and I am very appreciative.
Matthew did an outstanding job of keeping us posted on the service of our Honda CRV. He was very professional, friendly, honest, and humble. Next time that we have our vehicle serviced, we would like to have Matthew help us. We really appreciate his honesty. Thank you, Matthew!
Staff has always been friendly and the times I've been there has been great
Been a Rudolph Honda customer for over 20 years and have always had a good experience with the service department.
The staff is always professional and they complete the services very quickly when I come in. I especially appreciate the Express Service option.
Mr. Matthew Livingston was very professional. He explains everything in detail and always checks if you have any questions.
The sales person was helpful, friendly knowledgeable Juan brought The Honda passport and the Honda CRV so I could compare both of them to see which one was going to be The right vehicle for us The financial officer was a little bit abrasive. I didn’t understand that.
Outstanding Service provided by Francisco and Christian Nice and easy process!! I will definitely comeback!!
The best service department and the best service personnel in the Southwest. Always have confidence in their recommendations and service.
Been a Rudolph Honda customer since 2005 and service has always been on a very professional and knowledgeable level.
I’ve been bringing my Hondas here since 2005 after a horrible experience with El Paso Honda. Always great service.
Always professional and knowledgeable about all things Honda. Really enjoy working at their jobs. They are always there to answer any questions we may have. I am a multiple repeat customer. We'll be going back again when it's ⏲️
Alan Kaplan, Luis Ayala, and Lucas Grendahl were great to do business with. They both helped to ensure that the purchase went very smoothly. Will most definitely shop with them again.
They are the best in El Paso Texas. I had a wonderful experience. I highly recomend them. Mr. Rudolph runs a great car dealship!
Excellent service, they were fast, attentive, and knowledgeable. They care about me as customers. Thank you very much!
My car was perfectly check and cleaned from the outside, they made sure that everything was looking good and the man who did the service explained everything perfectly.
Juan and company were very easy to work with, and did what they said. I would definitely shop with them again.
I have been with Rudolph Honda more than 15 years. My product advisor has been very attentive and always been treated well at this dealership.
I am very satisfied with the service I have received at Rudolph Honda. Matthew was very attentive and kept me informed on what was being done with the vehicle. At the end he explained the details of the warranty .
Great customer service, they were having a Easter promotion on oil changes and Rick didn't hold back on the offer 😉
I dont go anywhere else. Always very helpful and professional Easy to get in and out