Customer Testimonials
I have taken in my car several times for service warranty, or services. Each time the service person female or male has been very knowledgeable of what I need and what is going to be done.
Continued excellent service even after this past difficult year. It's nice to have the appreciation of the employees when they greet a customer that chooses to maintain the cosmetics and mechanicals of a vehicle for more than just a few years.
I had shopped for the car I wanted online, and then made an appointment with Rudolph Honda to test drive it. My experience was smooth and I drove away with a car I like.
Amazing customer service! I was amazed how I was treated.
excellent customer service as always the wait time was very short and comfortable.
Excellent salesman , friendly and informative without being pushy.
Everyone I dealt with was professional, friendly, engaging, competent. I was so pleased to accomplish in one day what has, in the past, taken several days to accomplish. I will recommend Rudolph Honda to anyone.
Excellent Service. I have been given excellent service most of the time and they do care for their customers. They also provide great discounts . Tommy and Taylor are excellent workers at the service department. Very courteous .
Excellent. They took my vehicle in and had it serviced in a timely manner. Will definitely go back
Excelent service and assistance received from Mr. Miguel "Doc" Chavez and the personnel at Rudolph Honda. Thank you all. The process was quick and easy.
Excellent!!! Great customer relations! Friendly, honest, made the process easy and extremely professional. I highly recommend if you want to buy a Honda go to Rudolph and ask for Angel! You'll be glad you did!
It was fine. I already said everyhing was excellent in another survey. One survey per transaction should be all that is expected, no? Get serious! Tenty three words was not enough??!!
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Very prompt and excellent service. I took my car in for service and was greeted immediately. Service was performed and car was returned in excellent condition with all required service completed
The service was very friendly and fast. I dropped my car off and before I could make it around the new cars the service was over. They explained the service that was done and any up coming services that was due.
The service department is fast, friendly, and does not aggressively trying to upsell. Sorry but writing 25 words is just plain annoying. Less is more.
Fantastic service, not pushy, fast, and great price. They showed us several vehicles meeting our request and were able to answer all our questions. Thank you!
Good customer service. Car was delivered on time reasonable price a little on the high side but kind of expected from a dealership will go back when needed
Personnel were friendly. They updated me when I inquired on the latest time of the service. Service took a while but the problem was resolved.
The service rep was friendly, knowledgeable & met my car needs for repair. I highly recommend this group & all their hard-working team. Thanks so much.
Unauthorized work was done - no prior information nor estimate was communicated. I wrote a text expressing my extreme displeasure. Management came through and refunded the entire invoice. That does mean a lot for which I am grateful.
The service advisor was very thorough in his explanation. He was open for questions and was very helpful. Great customer service. The service was also done very fast.
Valentin was great help! He was very friendly kind and knowledgeable about the car! Bryan was algo very helpful funny and friendly. We had a great experience and customer service attention at Rudolph Honda!
Excellent, friendly nice atmosphere would recommend
Everything was great. You took very good care of me. Thank You! I do not see the name of the young lady who helped me in the Express Service area, I think it was Claudia, she was very helpful. Lam did a super job taking care of me too!
Polite, efficient work...There are Honda dealers closer to me, but I choose to go to Rudolph, even though I didn't buy my car there!
Nice people. Sat down with me and explained everything that was done.
I recently purchased a Honda Passport Elite. Today the Service Dept. added some accessories to my SUV. Working with Harvey Wilson and Liz Hinojos was a pleasure. Both of them were extremely knowledgable, polite and professional. Rudolph Honda is lucky to have them as employees and Liz is just a sweetheart. In Fact, everyone I encountered was wonderful. One employee needs a lesson in honesty and that is the Sales Manager named Luis.
Timely and efficient. They even saved me money by saying two of the services I requested were not necessary at this time. Nice!
Nancy the service representative was very polite and professional. I didn’t have to wait long for my vehicle to be serviced.. keep up the good work!
Mr Taylor was excellent. He gave me the phone number to Honda towing, Met me when my 2019 Ridgeline arrived and told me the approximate repair time and I went home. He kept me updated on my truck status by phone. When they finish with my truck he called. When I arrived to pick up my truck, Mr. Taylor meet me within minutes and explained what was wrong and it was under warranty. Excellent service and excellent dealership,
Helpful service. Keep tab on what work needed and provided quick price with length of time to complete service. Also provide safe visitor area due to COVID-19 concerns.
I appreciate the professionalism with which I was treated. I was not talked down to or treated in any condescending ways just because I'm a woman. I've never experienced that at a dealership other than Rudolph Honda. They made my trade-in experience easy, fast, fair and completely worth it.
Matthew was attentive. Explained how estimates for services were arrived at, and helped schedule expensive servicing over several visits. Very helpful. Most appreciated was that, being a woman, he did not talk down to me as if I knew nothing about cars. His interaction was professional and technical.
My salesman Doc was great. He was helpful in every step of the purchase.
Quick and excellent service.! Also the communication is great..!
Salesman Valentin was very helpful and very patient with us. He was a knowledgeable about the cars we inquired about, and we were able to drive away in a beautiful and safe car.
Willy Ray is a great Service Consultant and has a superior knowledge of all Honda models.. He set everything up to install an engine part followed by oil and filter change and it went fast and smoothly. Great Person!
Great service.. Price was also reasonable, didn't have to wait long. Staff was professional.
I have always received fast service and quality work on both of my Honda vehicles. If they find a need to do additional work, I am given details of the need and a cost estimate. I love their car washes when available.
My experience purchasing a car from Rudolph Honda was fantastic. The staff was kind and helpful as they met my needs and helped me get a good deal. Joseph was friendly as he answered all of the questions we had. I feel like I received exceptional value with high-level customer service. I would definitely recommend purchasing a vehicle at Rudolph Honda with Joseph.
Miguel catered to all my needs and was willing to do as much as possible to have a happy customer. His manager (the second time around) was also very nice and made it a good shopping experience. Thanks to them I was able to drive away happy on a new vehicle that I love.
Every single person at the dealership was incredibly nice and welcoming. The person who helped us was Zach. He did not pressure me into anything he just gave us all the information we need to make an informed decision and he was honest.
Greeted as I walked in, the staff is very friendly always with a smile. Great customer service overall. Mr. Harvey a great salesman helped me with everything.
From the moment we stepped on to the lot we were greeted immediately by our salesman Carlos, we explained our situation and weren’t haggled or pressured in to any deal we were uncomfortable with. I walked out of the dealership with my brand new 2021 accord and I couldn’t be more happier with my purchase and experience. Lucas the finance manager was also a pleasure to work with. I will definitely be referring my friends and family to Rudolph Honda.
The experience was great and the customer service was excellent, Without doubt I will be back to Rudolph Honda to get a a good service.
Excellent service! So far I have been treated with great respect and attention. The staff are professional and friendly. The technicians are efficient. And the reminders for recommended service really help.
I enjoy going to this dealership because the employees are always professional, polite and very helpful. They always make me feel welcome. They service my car and I have no problems with it. I recommend anybody who has a Honda to go there to have their car service.
Excellent customer service!! Mr willie Garcia was very professional, knowledgeable and as always very professional. My vehicle was ready as promised and the price was affordable. Thank you!!
Sales woman was very helpful to select my vehicle. Selection, quote and closing process were in a prompt manner.
Made appointment letting them know what I was interested in. When I arrived vehicle was ready for me to view.
I think the process was easy. The sales associate was very informative about the Honda Ridgeline, which was definitely helpful.
Our sales person was very accommodating and knowledgeable. Very nice show room and there was a good inventory of vehicles and options.
Great Service representative. Always helpful and very knowledgeable.
Ask for Valentin great salesman. He help us picking the right civic for my kid
The lady for the service department has always been courteous, informative, and very professional. Service to the vehicle has been great.
Excellent service! Purchasing our family vehicle was a very smooth process.
I initially spoke with Jasmine she was polite and helpful in getting me photos and a carfax report. I worked with Mike in getting the intial deposit done. As I live in California. They both continued to answer questions for as it was about a week before I could get to the dealer. I flew to El Paso and Mike came and picked me up at my hotel. He brought me over to the dealership. Lester helped me through the paperwork. Then Mike showed me the details of the car. The proccess was efficient and not pressured. Also Mike introduced ...
The courtesy and the professionalism I experienced in the whole process of buying the car. I will recommend this dealership and the outstanding salesperson Marta, who went out of her way to answer all the questions we had.
All the service was very good, the attention and work, that's why I come back. Thanks a lot
All of the staff was friendly and willing to help. Everyone went out of their way to please and I found what I was looking for at the price I needed. Thank you!
Mr Juan Perez has sold me two cars back in 2018, so I asked for him by name, I like that there was not a lot of back and forth in price. He was very courteous and helpful. He knows I don’t like a lot of bs and gave me a price that was good for me and I’m sure for him as well.
Fast and convenient. Took car to my house to inspect and test drive. Harvey and Lynn were excellent. Every associate was courtesy and greeted me cordially with water and holiday cheer.
Everyone was helpful, kind, and patient. As a first time buyer it was nerve racking to start the process. However, the team was willing to answer any of my questions and took the time to really help me find the new car of my dreams!
Our sales person, Joseph, was enthusiastic and extremely accommodating in helping me find exactly what I wanted for my new car.
Mr. Frankie, a sales agent, offered a great customer service and all the other staff were cooperative and attentive to the client's need
I went in for an oil change and the service advisor found many things on my car that needed attention. I was given a written estimate and chose to have them taken care of that same day. I appreciate the communication and the service
Great staff and Miguel was great. Been a customer for a few years now and I love Rudolph Honda. Always refer people to go there if they are looking into buying a Honda
Service advisor was great and everything was first class
Please keep and continue to hire individual like Valentin in your team. His confidence and overall customer service was outstanding. This is what made my wife and I come back.
Everything was easy and fast from the sale through finance. Francisco did a thorough job in going over the vehicle with me after purchase.
It was very clean and they answered all of my questions and workes something out for me. The only thing is that the paperwork took forwvee but overall was great!
My experience was outstanding. I started dealing with Rudolph Honda in 2005 when I bought my son his first car and at that time Rudolph Honda’s Sales Representative was Edgar Flores; and over the years Edgar sold me two more Honda Civic Sedans and although he is not a sales representative anymore (He's takes care of inventory now) he played a key role in introducing me to Miguel “Doc” Chavez and more importantly my decision to buy my new 2021 Honda Civic Touring CVT Sedan. I also want you to know that both gentlemen are true professionals and treated me ...
The staff was Very informative. We were able to setuo appointments due to COVID to limit our time at the location. All staff was very prompt.
Great service, advice for required repairs and order priority was very well explained. The shop immediately started to work on requested repairs and cost was fair. The representative I spoke with had a customer oriented attitude. Will definitively go back for remaining required repairs
The service was great!!! The purchase was fast and easy without any pressure. I highly recommend Rudolph Honda and the staff.
I had a transmission change while driving cross country. I was very lucky to have Willie in the service department, along with whomever made the repairs, help me get my care repaired quickly considering the circumstances. Mostly, I was just grateful for his kindness and communication!
Overpriced And the payment plant is only for one month no interest. My vehicle is 4 years old and the list of all the things wrong with it from the diagnostic was endless.
Again, another example of quality service provided
Rudolph Honda is the best! They are efficient, friendly, and a great value.
Very prompt and mindful of its customers time, which is huge for me. Staff is always professional and courteous. Clean facility. Inspection report is a plus for me as well.
BEST car buying experience of my life! From start to finish I have never had a dealership provide such high quality service. Rudolph Honda customer forever.
Best car buying experience I have ever had. Seriously. Quick response to my inquiry, quick VIP appointment set, salesman very friendly and knowledgeable of the vehicle I wanted, finance very helpful and quick and the follow up and all team members I had contact with were excellent. I will be a Rudolph Honda customer for life!
I really liked the fact that I did not feel pressured to buy. Everyone involved in this buying experience was very informative and a joy to work with. It was a pleasure doing business with them!
My salesperson, Martha, and the finance manager, Brian, were very friendly and worked to make the car buying process as quick as possible.
Efficiency and listening to needs of customer. We explained what we wanted and sales person listened without taking it to an unwanted level of ”fluff”
Angel didn't pressure me. He talked to me. He really listened to me. The numbers were presented in a clear simple way. I got a lot more for my trade in than I had expected.
Fast, easy and fun. In and out driving our dream car. Hector Ramirez great Sales Consultant. Definitely recommend Rudolph and his sales staff.
It was quick and easy for a car dealership. It only took about two hours. I didn't want to play the game of negotiating and gave them one chance to give their best price or I would leave, and they gave me a great price.
Ricardo was extremely diligent in showing the vehicle and giving all details about it, he also anticipated to our needs and desires.
There was no pressure from Sales. Everyone was friendly and made it stress free. Finance Department was also fast and easy and he me out within an hour.
Fairly hassle free. Great explanation of vehicle features and even synch’ed my phone to blue tooth. Finance Officer was quick and no pressure.
Made the car buying process easy and quick with no hassle. Employees were friendly, knowledgeable and quick to meet our needs during the entire process.
It was quick and easy. Staff was super friendly and were able to meet all of my expectations. All of my needs were met when purchasing the vehicle of my choosing.
Everyone was very friendly and I had a great experience. It was easy and smooth and didn't feel overwhelmed with the whole process
Carlos helped me to take the best decision possible, he was very friendly an passionate for his job Brian was also very friendly and I felt that he was helping me to save money giving me different options of payments for my car Thank you guys
Our salesman was informative , knowledgeable n professional. As was our finance rep. This is my 6th vehicle that I go through Christian (finance) n will continue to go there because of his professionalism as well. Carlos (sales) was excellent as well.
Before buying a Civic Sedan, please go on line and do your research on their air conditioner problems. This has been an on-going issue for Honda for many years. The fact that the dealership wouldn't bend much on the price, then sold us a car that only made it 6,000 miles before the air conditioner compressor needed a full replacement tells me all I need to know about Honda U.S.A. The Rudolph staff is courteous, the sales guys are good, the service staff is efficient, but the fact that they weren't up front with us about this ...
Once I showed up to the dealership we got the deal done in just one visit. Sales and financing staff very helpful.
I received lots of information prior to my purchase. The staff were very helpful. My purchase went smoothly without issue.
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