OUR VISION

To become so good at our jobs that we are able to satisfy and identify customers' every need.


OUR PHILOSOPHY

The Rudolph philosophy is based in five areas. Those areas are: Customer Enthusiasm, Employee Satisfaction, Financial Performance, Market Penetration And Quality. Our philosophy holds that all areas are of equal importance and we Continually strive to reach a level of excellence in each area. However, in any planning or decision making process, or in any situation of seeming conflict, Customer Enthusiasm will always carry the most weight.


BELIEF AND VALUES

People- At Rudolph there is not a place for mediocrity and half hearted effort. We all accept personal responsibility for providing excellent customer service, overcoming obstacles and being the very best at what we do.

Respect- Treat people with respect.

Integrity- Doing what you said you were going to do. Be ethical, honest. Straight forward and consistent.

Pride- Take personal pride in everything you do.


TEAMWORK

Trust- We will work together to create an environment of mutual trust through communication, consideration and cooperation.

Positive Attitude- The power of the Rudolph team is based upon motivated people working together to meet and exceed customer expectation.


CONTINUOUS IMPROVEMENT

Learning Organization- We believe we can always improve and get better than we are and we believe in the value of education in any form. We accept as an ongoing opportunity an established lifelong learning environment.

Quality- In everything we do.


RUDOLPH�S 3-WAY TEST

1. Is it the truth?
2. Is it beneficial and fair to all concerned?
3. Will it build good will and customer enthusiasm?